AI after hours answering for Australian businesses
An AI voice agent with an Australian voice answers your business calls at night, on weekends, on public holidays and when your team is flat out. Urgent calls go straight to whoever is on call, and every other caller's details are in your inbox before you open.
Calls that would ring out or hit voicemail are picked up by the agent, even when several come in at once.
Rules you write decide what cannot wait, and those calls are transferred live or texted to the on-call phone.
Each call ends with a written summary of who rang, how to reach them and what they need.
A divert on your existing line sends calls to the agent, so customers keep dialling the number they know.
Three quarters of the week falls outside business hours
A business open 9am to 5pm on weekdays has someone near the phone for 40 hours a week. The remaining 128 hours, about 76 per cent of the week, are when pipes burst, people get locked out, patients cancel and new customers finally sit down to ring around.
Without an answering service, those calls land in voicemail, where the caller decides whether to bother, or on the owner's mobile at the dinner table and at 2am. An answering agent takes every one of them, asks the questions you would ask, and only wakes someone when your rules say the call cannot wait until morning.
Answering services for nights, weekends and busy days
24 hour call answering service
One AI agent on your number around the clock, taking overflow while your team is busy and every call once the office shuts.
After hours answering for trades and home services
Calls at night and on weekends answered while you are on the tools or asleep, with emergency callouts sent to whoever is on call.
After hours answering service
Night, weekend and public holiday calls answered by an AI agent with an Australian voice, with urgent ones put through to whoever is on call.
After hours answering for small business
For teams of 1 to 20: the calls that matter answered at night and on weekends, your existing number kept, and a month to month plan.
After hours answering for medical and allied health practices
Patients ringing after hours can cancel, rebook or leave a message for their practitioner, and anyone describing an emergency is directed to 000.
Overflow call answering
When every line is busy or nobody picks up after a few rings, the call goes to an AI agent that takes the details instead of voicemail.
Urgent call escalation and on-call routing
Rules you write decide which after hours calls reach a person tonight; the agent transfers those live or texts the details to whoever is rostered on.
How it works
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Map your calls
We go through your call types, opening hours, on-call roster and what counts as urgent, and turn it into written rules.
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Build and test the agent
The greeting, questions, transfers and messages are set up, then checked with role-played calls until every rule behaves.
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Switch the divert on
Your phone system or carrier sends calls to the agent after hours, when lines are busy or when nobody picks up.
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Read the summaries
Urgent calls reach your on-call person at once; everything else arrives as a written summary by email or SMS.
Pricing
Night and weekend answering is on the Yes AI Professional plan: $599 per month with 1,500 minutes included and a one-off $999 setup, ex GST and month to month. Round the clock coverage, call recording and transcripts are quoted on the Custom plan.
Guides to costs, call triage and choosing a provider
How much does an after hours answering service cost?
QuestionsAfter hours answering: questions and answers
ComparisonAI answering service vs a human answering service
ChecklistChecklist: choosing an after hours answering service
GuideHow after hours call triage works
ComparisonVoicemail vs an after hours answering service
Frequently asked questions
- What is an after hours answering service?
A service that answers your business phone when nobody in the business can: in the evening, overnight, on weekends and on public holidays. On this site the answering is done by an AI voice agent, which takes each caller's details, answers routine questions from information you approve and passes urgent calls to the person you have rostered on.
- Is a real person answering, or an AI?
An AI voice agent answers, not a person, and Yes AI does not supply human operators. The agent uses an Australian voice, and the greeting you sign off can tell callers they have reached an AI assistant. When a call needs a person, it goes to someone you nominate, by live transfer or SMS.
- What kinds of businesses use after hours answering?
Any business whose phone rings when it is closed. Typical examples are plumbers, electricians and locksmiths with emergency work, GP, dental and allied health practices, property and strata managers, professional firms and hospitality venues. The services pages cover trades, medical practices and small businesses in more detail.
- How do urgent calls get to me at night?
You decide what counts as urgent. When a call meets those rules, the agent puts the caller through to your on-call person, or texts that person the details if the transfer is not picked up. If nobody responds, the caller is told their details have been passed on and roughly when someone will ring.
- What do I receive after each call?
A written summary with the caller's name and number, the address where it matters, the reason for the call and what the agent did about it. It comes by email, and also by SMS on the Professional plan. With a supported system such as Cliniko, ServiceM8 or HubSpot, the details can go straight into your records.
- Can it answer during business hours as well?
Yes. Overflow answering picks up calls that ring out while your team is on other calls, at lunch or in a meeting, so one agent covers the gaps in the day and the whole night. Your phone system or carrier decides when a call goes to the agent, for example after a set number of seconds without an answer.
- How much does after hours answering cost?
Night and weekend coverage starts on the Yes AI Professional plan, which runs month to month with 1,500 minutes of talk time included and a one-off setup fee. The pricing section on this page shows the current figures, and the cost guide compares AI and human answering services.
- How can I hear what it sounds like?
Ring (03) 9003 0111, which a Yes AI voice agent answers around the clock, or ask for a demo through the enquiry form. Tell us the kinds of calls you get after hours and we can show how the agent would deal with them.
Hear the agent answer a call
Ask for a demo through the enquiry form and tell us what your after hours calls are usually about. To hear a Yes AI voice agent right now, ring (03) 9003 0111.